Booking & Cancellation Policy

Last updated: 16 September 2026

At Shear Strength Barbers, we want booking an appointment to be simple, fair and straightforward.

This policy explains how appointments, cancellations, late arrivals, no-shows and promotional bookings are handled.

1. Booking an Appointment

Appointments can be made by:

• Calling or messaging 07534 034939

• Contacting us through Instagram at @shearstrengthbarbers

• Using any booking method displayed on our website

Appointments are subject to availability and are not confirmed until accepted by Shear Strength Barbers.

Walk-ins are also welcome, subject to availability.

2. Cancelling or Rearranging an Appointment

We understand that plans sometimes change.

If you need to cancel or rearrange your appointment, please give us as much notice as possible.

Where possible, we ask customers to provide at least 24 hours' notice.

You can cancel or rearrange by:

• Calling or messaging 07534 034939

• Messaging us on Instagram at @shearstrengthbarbers

Giving us notice allows us to offer the appointment to another customer.

3. Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will always try to accommodate you. However, depending on how late you arrive and the appointments booked afterwards, we may need to:

• Shorten the appointment where appropriate

• Offer an alternative service

• Rearrange the appointment for another time

We will not compromise the quality of another customer's appointment because a previous appointment arrived late.

4. No-Shows

A no-show is where a customer does not attend a confirmed appointment and does not contact us beforehand.

We understand that genuine emergencies happen.

However, repeated no-shows may result in Shear Strength Barbers requiring a deposit or advance payment before accepting future appointments.

We may also decline future bookings where there has been repeated misuse of appointments.

5. Deposits and Advance Payments

Some appointments, services or promotions may require a deposit or payment in advance.

Where this applies, the amount and any cancellation conditions will be made clear before the booking is confirmed.

Any deposit will normally be deducted from the final cost of the service.

If a customer provides reasonable notice of cancellation, we will deal with any deposit fairly and in accordance with the terms provided when the booking was made.

Nothing in this policy affects your statutory consumer rights.

6. Children's Appointments

Shear Strength Barbers welcomes children and provides children's haircuts.

Appointments for children should be made by, or with the permission of, a parent or guardian.

Parents and guardians are responsible for providing any relevant information that may help us make the appointment comfortable and appropriate for the child.

If your child has any particular requirements, please let us know when booking and we will do our best to accommodate them.

7. Promotional and Free Appointments

From time to time, Shear Strength Barbers may run:

• Free haircut promotions

• Discounted appointments

• New customer offers

• Member discounts

• Seasonal promotions

• Limited-availability offers

Promotional appointments are subject to availability and any conditions stated in the promotion.

Unless specifically stated otherwise:

• Promotions cannot be combined with another offer

• Each promotion may be limited to one use per customer

• Promotional spaces may be limited

• Advance booking may be required

• Certain days, times or barbers may apply

A promotional appointment does not have a cash value and cannot be exchanged for cash.

8. Free Haircut Appointments

Where Shear Strength Barbers advertises free haircut appointments, these appointments are subject to the dates, barber and availability specified in the promotion.

Customers should only book a promotional slot if they genuinely intend to attend.

If you can no longer attend, please contact us as soon as possible so that the appointment can be offered to someone else.

Repeatedly booking promotional appointments and failing to attend may result in future promotional bookings being refused.

9. Total Fitness Member Offers

Where a discount is offered specifically to Total Fitness members, customers may be asked to provide valid evidence of membership.

Member discounts cannot normally be combined with another promotion unless explicitly stated.

10. Prices

Current prices may be shown:

• On our website

• On social media

• In the barber shop

• When an appointment is booked

Prices may change from time to time.

Where the price of a particular service is unclear, please ask before the service begins.

Additional work or a significantly different service from the one originally booked may result in a different price, which will be explained where reasonably possible beforehand.

11. Changing or Cancelling Appointments by Shear Strength Barbers

On rare occasions, we may need to cancel or rearrange an appointment because of:

• Illness

• Staff absence

• Emergencies

• Equipment or premises issues

• Circumstances outside our reasonable control

Where possible, we will contact you as soon as we can and offer an alternative appointment.

Where a customer has paid in advance and we are unable to provide the service, the payment will be refunded or transferred to another appointment, according to the customer's preference.

12. Service Concerns

If you are unhappy with any aspect of your haircut or service, please tell us as soon as possible.

We would always prefer the opportunity to discuss and resolve a concern directly.

You can contact us by:

Telephone / Message: 07534 034939
Instagram: @shearstrengthbarbers

Where appropriate, we may offer to inspect or correct the service.

13. Our Right to Refuse Service

Shear Strength Barbers reserves the right to refuse or discontinue service where reasonably necessary, including in cases involving:

• Abusive or threatening behaviour

• Harassment of staff or customers

• Repeated deliberate no-shows

• Unsafe behaviour

• Circumstances where providing the requested service would not be safe or appropriate

Any decision will be made reasonably and without unlawful discrimination.

14. Contact Details

Shear Strength Barbers
Inside Total Fitness Aintree
Liverpool
L30 7PT

Telephone: 07534 034939
Instagram: @shearstrengthbarbers
Website: shearstrengthbarbers.co.uk

© 2026 Shear Strength Barbers. All rights reserved.